Royal Garden Hotel

It's finally open again. Still a bit of upgrading going such as main restaurant but rooms and public areas feel fresh after a 2 year shutdown. Friendly receptionist gave me an upgrade and early check in. Room very nice. Super views. Bed and bed linen still the best around. Very big thanks to Steve the head concierge who is just the absolute star of the show.

Very disappointing. Badged as a 5 star but nowhere near! Nobody did anything wrong but it is not 5 star service. The hotel lacked any feeling and felt more like a travelodge. The rooms are very tired, although we were told they were in the process of being upgraded. We visited a hotel a 3 minute walk away which we could have stayed at for the same money which was exactly what we had hoped to be staying in. A hotel which had soul, top service and felt like a 5 star property.

My husband and I live across the street and wanted to book a suite for our family; but wanted to see any vacant room to see if it would be sufficient. The gentleman at the front desk told us the hotel manager would be with us in 5 minutes to show us a room. We waited for over more than 30 minutes in the lobby, the manager never came-but I watched as he kept coming in and out of his back office and would look at me without any acknowledgment.

When I asked the gentleman at reception (who seems like the only person working at the hotel) he went back to ask the manager if he was available. The reception assistant then came out and said that the manager was "really busy" and if we waited another 10 minutes he "might" be able to come out or it would be best to come another day. Would've been great if we were told that to begin with, or it would've been even better if the manager, Vijay, came out and actually said something to us as a courtesy.

It would only have taken a minute. Clearly, he doesn't respect his customers or anyone's time. I wouldn't recommend this hotel to anyone based on my experience. They lost a potential customer.

I booked the hotel from Expedia, and the front desk employee asked me for a credit car just to keep on file! I stayed at the hotel just for one night on April 1st to April 2nd and on April 25 is showing a charge from the hotel also on my credit card statement, I called my bank and they told me to call the hotel, so I called the hotel and talked to the staff, explain everything and told them that I booked the room trough the travel agency website and they says they will take care of, but didn't and I'm calling now and they keep asking me to call later! Im so disappointed with the situation. I usually don't complain or write any bad reviews, but at this point I just need to be helped. Thank you for understanding.

Nice hotel, good staff good amenities very nice view of high street Kensington and Hyde Park depending what side your on. Very friendly staff which are always happy to help with any situation and questions. Very well presented it also has a gym downstairs, parking and a massage place overall great place to stay

This place is a huge amaze! Room was exactly as you would expect. Functional, clean and comfortable.

Great hotel at superb location at Kensington Highstreet. Close to metro and adjacent to Hydepark. Luxury rooms of some need an upgrade. Friendly staff!

The location is awesome, but the regular rooms are on the small side. Bed is comfortable which is the most important thing. Good bathroom as well with soak in bath. Breakfast with view of the gardens is worth it

Unfortunately a terrible experience, so bad that I had to cross the road and stay in another hotel. The rooms are boiling hot. The hotel has an ok temperature but as soon as you walk in the room it is like a sauna. The windows don't open. The air conditioning does not work. When called the reception, they sent someone to look into the A/C, then I looked another room, when finally they admit that the hotel don't have A/C.

The worst part was that the manager was trying to deceive me pretenting there would be a solution for the A/C when in fact it doesn't work. The room was so hot I had to leave and find another hotel. The hotel is in a fantastic location, however it is worn out, dated, the rooms have a decent size, but are old. The reception staff was very friendly, great team there, but the manager was terrible, which made the terrible experience even worse. If anything this hotel should be 2 stars.

Its ok if you get a discount. We paid 120 for a garden view room. The view was nice although service quality and attitude of waiters were deeply below par. Reported this to the general manager of the hotel when i saw him at the reception, didnt seem to care much. Kept saying "all ok all ok" in arabic?

Easy to use and well kept 5 stars for carpark attendant thanks

I did enjoy this hotel. I had a spacious room with a view of High Street. They had a US power adapter and a USB plug. Room came with an excellent shower and tub and roomy bathroom. Bed was very comfortable and I found my room to be very quiet. There was a sit down vanity that I do my hair and make up at, which I loved.

Lovely apartment, very clean with good 24hr concierge. Very central to museums, restaurants, Kensington Gdns etc. Parking is NCP nearby.

On ground level no toilets for visitors! Way to go go down to the car park is very narrow, very dark, very sharp. Car park itself-terrible-this smell of the toilet is so si strong and everywhere. We had prepaid ticket bought online. Online said that barrier will recognised our number plate automatically and will be no problems. Guess what! Sensor in the barrier did not recognize us!

We need to ring to someone! 15 min they hold us Infront the barrier- can you move your car forward, can you move your car back to barrier! 15 min! Awful, smelly car park! Awful experience! I will not go back again! I am not recommend this place! Don't deserve even 1 star!

I used the car park below.which is acutely awful.the lower floor is swimming in sewage from the overflowing drains which come from this hotel above. the smell and extent of the sewage covering the floor is truly appalling.

I had stayed here last summer with my daughter and had a wonderful experience, but unfortunately, not all of the staff are trained to treat their clients as valued customers. Our room had definitely seen some use since our prior years visit, though it was still a lovely space. The Concierge Staff is EXCELLENT, the Front desk staff, however, is hit or miss when it comes to client service. My husband was not impressed, though the location remains excellent, so they have that going for them.

5 stars for customer service! What great service they provide! Everything from doorman grabbing bags before we'd even tried to get out of cab, to the front desk finding us a room and allowing early check in! The hotel is nice but the rooms are tiny and the pillows are feather-flat. But overall we liked it & would stay here again.

What a beautiful time I had with my love staying here a few weeks ago. We had a gorgeous room with an amazing view of the park. The high tea with great friends was a special moment. I got to play the piano. Thank you for that! The food was so fresh and the tea was magnificent. The breakfast the next morning was superb. The staff was super friendly.

Our room was so cozy and spotless. Cannot wait to come back next year. A perfect time here. Highly recommend. Thank you so much and hope you all like the pictures. Happy Holidays! From Las Vegas, Michael

Deteriorating service! Absolutely devastated after being loyal to this hotel for years to be so disappointed. Will definitely think twice next time.

Contemporary modern and clean. Staff from reception to concierge was very helpful, polite and professional. One small downfall not that close to subway/metro stations. But the cleanliness, slick modern feel and very polite professional staff made up for it! One small advantage for the Tourists! They have the Big Bus tours that literally stop in front of the hotel! Very convenient if you want to get a quick historical feel of London!

Lovely space for afternoon tea. Joined my friends for a catch up with scones & stayed until the early evening. It was so comfortable & welcoming The floor to ceiling windows allows you a great view of the park & ample natural light fills the dining & bar spaces. Pleasant & helpful staff explained the tea selections, were attentive with sandwich refills but never crowded us. Heck, they didn't even shove us along after the tea & lunch service ended & they started to transition to evening dining. Tasty selection of treats for the Royal Afternoon tea which came with a glass of champagne. Delightful afternoon.

I love this hotel. While others find old furnishings charming, we love modern. That's why we chose this over others. We also love the park and the view is wonderful. Staff are friendly and helpful. Room service was very nice. The room has a elevated sitting area next to the windows. It's light, airy and modern with clean lines. I'll admit the entrance is not impressive from the outside, but I think they built the hotel to maximize the location's best attributes.

My husband and I stayed in this hotel for 5 days. The service and quality is very average and it is like 4 star hotel. The hairdryer is disaster and it takes ages to dry the hair. However, if you anyone want to stay in this hotel, I recommend to get the park view. The view of the park is fabulous specially during sunset and sunrise. The other advantage of this hotel is the location.

It is in prime location and anyone can walk down the street and take a look at different fashion and sport shops. Very positive point about this hotel: if you have luggages and you need to store them because if different reasons, this hotel has a service to store then for you for up to maximum 6 months. (I can say I liked this option because it helped me a lot)

I've stayed here twice for 3-4 nights at a time and I really love it. Great location with everything you'd need close by: Coffee bar, juice bar, pub, shopping, a park and restaurants all super close/within walking distance. The breakfast is quite delicious, the room service is fine enough and the staff is super helpful. Hot tip: they shine your shoes for free.

Review is for afternoon tea only. Fine selections of tea and great presentation, although I wasn't too crazy about some of tea sandwiches. The desserts were really nicely done too. What I enjoyed most was not feeling rushed at all. They allowed for ample time between sandwiches and sweets and offered many refills on hot water. The price is comparatively reasonable for others in the area.

Lovely, lovely staff but a disappointing afternoon tea. Sandwiches and a range of cakes but nothing memorable.best of the bunch were the scones. At 26 per head this was a bit of a let down.

This is a good, solid 4-star business hotel located on High Street Kensington, adjacent to Kensington Palace and about a 5 minute walk to the tube station. You will find the rooms comfortable and a bit bigger than what is common in Europe. They serve up a good breakfast and although I was not able to try it, their Chinese restaurant is rumored to be one of the best in London.

This is definitely a BUSINESS hotel and you will find that everything is centered around convenience and efficiency. So you will find that there is not much atmosphere or character here. The neighborhood is also pretty quiet at night so you can be assured of a good night's sleep. f you're looking for nightlife, other than a few pubs in the immediate neighborhood, you'll need to travel elsewhere in the city.

But with the tube station close by that shouldn't be a problem. Since I like to go out at night, I don't know that I'd stay here again but you could do far, far worse. I do have to give a shout out to the night staff, who were very good-natured and friendly when I stumbled in after a long night out.

Came here once for afternoon tea and again for an overnight stay and both times had a great experience. The hotel is a little out of the way of the tube station and the front leaves a lot to be desired, but the interior is great with amazing views of the park. We unfortunately stayed on a particularly windy night and the sound on the windows was very loud which means that sleep quality wasn't great, so I've knocked a * off for that. Both the afternoon tea and room service we had were lovely and I would definitely return.

Royal Garden Hotel is wonderful. We stayed for 5 nights. The rooms are lovely and the bathroom is huge. The closet had very wide sliding doors completely mirrored floor to ceiling. We ate in the Park Terrace Restaurant several times and enjoyed the bar, not only for drinks but also light meals. There was another bar upstairs - a very quiet spot. Royal Garden Hotel has a great location next to Kensington Palace and Kensington Gardens.

At first I thought this location was a half mile further west than I usually like, but I had my eyes opened. The location is quite nice, perched right beside Kensington Palace, right on the edge of Kensington Garden. Great park walking, quiet nearby streets around the palace. Easy walk to Royal Albert Hall, and a healthy walk to Knightsbridge shopping.

Easy cabs and tube to everywhere else. Ignore the touristy restaurants immediately nearby, plenty of restaurant gems in Kensington and Notting Hill and beyond. So, a good location in the end. The hotel itself is not your classic period London hotel, if that is what you are looking for, but it is modern, very clean, well-equipped, effective concierge, etc. I'll stay here again.

The only thing to watch out for are things like the add-on charges, if you don't book a package including WiFi (I didn't pay attention) that adds another 20 a day which is aggressive.

I stayed here for work, so I was very busy and had little interaction with service/staff. But my room was larger than a typical european hotel room, and the views are gorgeous. I could see the Kensington Palace, and was right over the park. If you get the right rooms, it's like this hotel is in a cozy countryside, not on a crazy busy street in London.

The lobby is large and modern and shiny, very different from other older, boutique-y London hotels. They stock your fridge with a very nice selection of beverages, so if you don't mind paying way too much for alcohol, you could have a little party by yourself. My favorite thing about the room was the seating area on the raised floor. It gives the room a city apartment feel, rather than a cliche square room with a bed in the middle.

My only issue was the window cleaners who suddenly were dangling smack against my window face to face when I was in a towel. THAT was strange and scary. We made eye contact and I snuck away to the bathroom.

Since I travel quiet a bit, I expected a bit more from this Hotel. As an American in London, for the 5th time, I am somewhat familiar with deal! The room & bathroom were very nice by any standard.the room service was great, and food was surprisingly good+++. I do think though there is something that interferes with your wifi device so you have to use theirs and pay. I would stay there again. Prepare to pay, really rich people are staying here, lots of Arabs & Russians who don't care how much anything costs.

This so-called luxury hotel is full of money-grabbing schemes. There is no free Internet to the guests, the business center charges you for every 15 minutes of use, local calls are also not free. The newly renovated rooms and especially bathrooms are quite nice albiet a bit small. Service is mediocre. The only factor that would make me consider staying here again (which is highly unlikely) is the location -- right next to Hyde Park and very close to a tube station. I wouldn't mind returning for another visit to the Min Jiang restaurant though, but that's a different review.

This place doesn't get it. As I heaved my suitcase up the stairs the doorman looked at me and said, "Do you need some help?" What does it look like I need, sir? If you know of a porter, please send him my way! After securing a room I got to the door and the key didn't work. I called reception from the phone in the elevator bank. They told me they were too busy to bring a key up to me.

I went downstairs to fetch one. The supervisor who checked me in said I "should've just called for the key." I explained that I had. The room was freezing. I had to turn on the heater to make it bearable. Odd. Just odd. I called for room service - and tried to ask for condiments before he hung up. So I called back to ask for mayonnaise and ketchup. 10 minutes later I got condiments but no food. Uhhhh.

After that, room service called me back and asked me for my order again. A beacon of light came when I saw the options for plug in the desk: 230 volt (European), 110 volt (American) etc. but then none of them worked. Are you surprised? By then, I shouldn't have been but somehow still was though only a smidge. The next day I spoke to the manager who offered a half-hearted apology and said that my experience was an anomaly and that I should try them again. Unlikely.

The Royal Garden hotel is a really lush hotel on Kensington High Street. You really feel like you're staying somewhere classy as soon as you step into the building. The bar is really expensive. probably not the best thing to be drinking here if you're on a budget but then again if you are staying here, the chances are you've got a bit of money.

The bar is open till the wee hours too, which is always handy. The rooms are pretty standard despite all this lavish expense. You are really paying for the area and the fact this is a big gorgeous hotel near central London, nothing more. If you have the money, it's worth checking this place out. The staff are very accommodating and the area is beautiful - close to the centre and also Notting Hill (10 minute bus ride away).