Firmdale Hotels PLC

Underwhelming. The advertised view from the top floor is nothing to write home about. The room is a little cramped and is seriously lacking cupboard space. While the bathroom is oddly spacious, but with only one sink and no bathtub. Also if you stay for one week I would expect staff at the reception to say hi and not only stare at me blankly. Overall performance should have been better given the price tag. I liked the Firmdale Soho hotel, so coming here was a disappointment.

My second time attending the Crosby Bar, it was equally impressive, and once again I was blown away. Note: I went for afternoon tea this time. Without a doubt, it is one of my favorite places to eat in New York City. Both the ambiance and the food at this restaurant were truly something special.

Kiki Bridges used to sell the greatest bagel and cream cheese paper weights from her studio here.

Overpriced, and lacks basic necessities. We were not helped with our luggage, their Concierge is hard to find, and there doesn't seem to be any type of security at the hotel, judging from the incident we witnessed.

Stopped in for a drink at the bar. Hotel was full of beautiful people. The bathroom was deep in the basement, had to go through 5 doors (six including the stall) to get to the toilet. Although once there, was pleased to see top tier toilet paper. Overall very pleased with the experience. Definitely would visit again!

Absolutely fabulous hotel! Lovely staff, impeccable rooms. I was even surprised with an upgrade at arrival. I will be back!

A friend from out of town and I had afternoon tea recently at the Crosby Street Hotel as our holiday treat. The sandwiches were ice cold, the bread stale on one side and soggy on the other. It was clear that they were made earlier and frozen/refrigerated. When my friend said something to the waiter, the food director came over to the table and confirmed that the sandwiches were made earlier in the day because the restaurant gets busy.

He replaced them with a few that were freshly made at our request. Tea sandwiches should be light, flavorful complements to the tea. These sandwiches are thick and more like lunch sandwiches. For the price of $65 per person, freshly made to order delicious sandwiches should be basic. The scones were warm and good. The pastries were indifferent. The service was poor -- our waiter never came over to ask if we needed anything.

We had to flag him down for more hot water, for example. If you would like a lovely, delicious, relaxing afternoon tea, Crosby Street Hotel is definitely NOT the place to go.

Came here for high tea. Although pricey, the food served was really good and portions decent (you get one free refill of the sandwiches and scones so pace yourself). But the service was very mediocre. The waitress took our order and then only checked on us at the very end to give us our bill.

We went for afternoon tea and it was exceptional. The menu of tea sandwiches and treats were delicious. The scones were lovely and were served with real clotted cream! They have a small tea selection, but they offer top notch loose leaf blends. We will definitely be back for another incredible tea time.