Acton Town

Wish I could give 0 star. If you sleep in the street better than this hotel as you may get ill. Absolute filthy and disgusting. Walls were damaged. The towel was ripped out and dirty. The toilet was stinky and dirty making you through up. Cancelled it straight away and it took around 2 weeks to get my 20 deposit refunded. The hotel owner called after 20 times chasing them for the refund and said the room I was in was their best room. He told me "please don't come to our hotel again" but I was expecting an apology. Ridiculous . I am wondering why the environmental health doesn't close the place out?

Not a good option for early flights, reception required me to leave my license for collateral but didn't arrive until 8am for check-out I was barely able to make my international flight

AVOID! VERY DIRTY! HIGH RISK OF GETTING A DISEASE. You can't believe how dirty this hotel was. First night in, the floor was dirty, we couldn't take our shoes off, the surfaces were not wiped, dust everywhere, trash and old socks in the drawers, there were 2 mugs and a kettle with still coffee stains inside the mugs, and the worst: BED BUGS. i have been bitten all over my body.

No hygiene at all. During our 4 nights the sheets have not been changed once even though we asked for it every morning. We had to ask for new towels. Staff saying they're sorry for the inconvenience but still not changing the sheets or just cleaning the room! Pics of some of my bug bites attached. My whole body is itching me. I understand this hotel was cheap but cheap doesn't allow bad hygiene.

I'm not sure they even have cleaning staff. And if you look the reviews on Google (which we did too late) you'll see majority of people complaining about hygiene with some reviews from 3 years ago which shows they just don't care. Also very noisy hotel as it is on a busy street.

I booked but an emergency occurred and have to cancel the same day. Besides the rooms are filthy and moulded. I couldn't use it as I had weekend sessions to deliver at the Gunnersbury Sport Hubs. I cancelled instantly upon seeing the condition. I requested a refund, but refused to give me back my money up to this date. AVOID THAT PLACE!

NEVER GO THERE! The most disgusting place ever. I complained and of course, they said "I pay CASH ON HAND every week for the cleaners, I will the rooms." Didn't solve my horrible nightmare there! I just shared some pictures about what I had the nuts to see! NASTY, DIRTY!

The rooms have such an amazing view and vibe, the spa and pool are amazing. I really enjoyed my stay and Pedro really made our evenings so special. The bus down to the beach was a bit bumpy but we enjoyed our family day out, the only thing that i would say was a draw back was that we had to leave so soon that the chef couldn't make me that birthday cake he promised.

It's perfect for how old the building is. Perfectly located right off the Piccadilly underground station. Lots of walkable options for food including a Morrison's grocery store. Fridge in room. The staff is very pleasant. Water pressure is awesome for showers VERY HOT water.

I think this is one of the worst hotel in London. I travel all over the world even in country's with less conditions never saw a hotel like this. The room smell terrible. The sheets in the bed completely ruin with holes. Next bathroom not clean or sterilized. Still have hair on the tube from previous guests. I complained and they said is not possible then I show a photo and they said going to clean better.

I stay for 3 nights was a nightmare. The breakfast just toasts, juice and yogurts some coffee. The personal is rude some of them even don't speak any English and they are on reception. One last thing one towel to shower and clean your face and hands. PEOPLE DON'T GO FOR THE PRICE SIMPLE AVOID MOVE FORGET THIS HOTEL.

Great pool and bottle service. Very close to the beach and has great towel service. All the five restaurants were masterful. After booking the penthouse on the top floor, I was treated to wonderful room, filled top to bottom with the finest furniture and most luxurious accommodations and accessories. Overall a spectacular place to stay for a retreat from the busy city.

Quite a random place. Our room was spacious and clean.except it smelt strongly of cigarettes. The hotel is split between 2 buildings and half our party were in another building which wasn't ideal although the rooms were fine, beds comfy and hot water. Breakfast is basic and in a drafty room. Hotel is very well placed 5 min walk from Acton Town tube. Very convenient