Roselyn Hotel

I went for lunch with a friend, the aperitif cocktails were excellent and the service prompt and attentive. The decor and lunch terrace have a wonderful view over the Thames and the garden area is attractive. A lovely place to bring friends for a civilized lunch.

The room with balcony is fantastic with great views however don't bother with room service as we didn't get everything we ordered. Called to reception to sort it but nothing ever turned up and this totally ruined our meal. Called reception again to have items removed from our bill that never turned up but this wasn't done! Every time we have a drink they want you to have it charged to the room only to find out extra drinks have been added. Booked a table in the restaurant with views out only to be placed in a dark corner inside. Was going to go elsewhere when they gave us a better table. Such a shame as this is a beautiful hotel but we have received very poor service throughout :

Lovely location for afternoon tea. Lady who took care of our table was first class. Nothing was too much trouble despite changing our minds with drinks a couple of times. One small feedback on the gluten free option is to work on fresher bread and an improvement on the basic cakes. Standard option was much more superior and no complaints there. Hope you can work on that for other guests with dietary restrictions.

Birthday lunch. Excellent all round. We'd not been before but were on a recommendation. Staff friendly, polite and helpful but not in your face. Explained dishes new to diners. Quality of food was top notch. Pricey.yes but you pay for what you get. Nice views from our table. Very popular so book a table on line, very easy to do. Free carpark but it fills quickly.

Our first point of contact, before we even arrived, was Karen who was super helpful, welcoming and charming. In fact all the staff are a real asset, very polite and helpful. The hotel is very busy and bustling, offering a great Sunday lunch; afternoon tea and spa. The decor is very attractive and calming throughout, helping to create an ambience which has warmth and calmness. Our bedroom was well presented and clean but, in my opinion, on the small side (tea and coffee and fridge in wardrobe too close to the bed)

I have visited the restaurant a few times now over the past few years and have seen how it has flourished developed. Previously the food has been better but in the last 3 visits we have had an issue with the food. Seems the taste is getting blander on each visit. I will advise you to always book a table, you may be disappointed otherwise. The restaurant and lounge have their separate menus.

On this occasion: We had a longer wait for food to arrive and we all did not enjoy the food. It seemed bland and over cooked - we all had separate lunchtime lounge meals, portion size as always is large (you will not leave hungry). One table member struggled to eat the meat on the plate as it was to chewy. The tiger prawns with the heads had mushy flesh - this is a freshness problem the enzymes in the head are released on death.

Not the chefs fault. But something should be looked into. The sides were perfect. I do hope they sort their kitchen out soon. The best meal I had here was the lamb shank. The service was friendly and accommodating but rushed off their feet with a full house on a Monday lunch service. Full 5 stars for staff and cleanliness. Everyone looked smart.

From the first step to the hotel there's was everything absolutely wonderful! Receptionist Jessica was so friendly, helpful and professional! Then the design of the all hotel impressive. When I open the door to the room- there's was absolutely for me: by design and comfort, just superb! As I know now this design has been created by designer Sue and Julie, one's wife!

After all I'd like to tell that restaurant as well every stylish and the food was excellent! And the team of this restaurant was above of all my expectations! I'd like to say thank you for the great service to Levi restaurant's Manager, Lee, Rino, Mary, Kristina, to all who made that dinner time very enjoyable! After this great service, I made decision to stay all weekend at this hotel. Feeling great! Thank you very much to all, including cleaners, who made this atmosphere and comfort! Definitely will back!

We enjoyed Sunday Lunch yesterday at the Rosalin. The staff were all very attentive and friendly. The food was really lovely - very generous sized portions, which meant that we left feeling very full. We both enjoyed the cocktails on offer as well! It was a nice, sunny day which added to the enjoyment as we had a table in the window facing the waterfront.

I'm surprised a lot of the reviews say how nice the food is. We were a table of 4 for lunch and all had something different and no one particularly liked theirs. It's not cheap and I have had a lot tastier food elsewhere. Would not eat here again

It's become our annual treat to come here for the afternoon tea just after Christmas. The hotel is very tastefully decorated for Christmas and the food is very nice. It is quite expensive, but then you have to remember this is an acclaimed Two AA ** Rosette restaurant. Worth coming for the great food and atmosphere. We will be returning.