West K

This is a hard review for me because the staff was kind and helpful. I believe the quality of up keep has slipped a little. The shower glass leaked all over the floor. Just little things about the room were off. The 2nd night I had loud music on both sides of me and I had an early international flight, again not completely the hotels fault but after 11 pm one would hope they could monitor the halls for overly loud music or maybe poll the guess on arrival as to their disposition about their stay.

The front staff moved me to a upgraded room that was quite. If I was in that room from the start I might not be writing this review with any negative comments. Even though I was in the upgraded room for a few hours while I slept, the shower was good the espresso unit was working and no stains or locations in need of repair. The breakfast staff were wonderful and attentive.

My pancakes and eggs were at my table within a proper time and cooked perfectly. The front staff were also attentive and offerd help on more then one occasion. All in I think my expectations are that with a little work on the standard room you could right the ship but a patch job will not do.

We stayed one night at the deluxe suite, which was surprisingly quite small. However the room was very clean and bathroom was spotless, complimentary toiletries, tea/coffee, iron and ironing board. Treatments booked wer carried out by professional therapists who made the experience amazing. Thank you to the lovely Bree and Nina. All spa staff were friendly and made us feel relaxed and comfortable. Highly recommend.

Helpful staff clean spacious room. Birthday and date night packages were lovely. Food was scrumptious. Diego gave myself and my other half a relaxing massage. Spa was fantastic. Breakfast was tasty. Room service was amazing. Romantic stay

Receptionists unfriendly on arrival. Stayed overnight and went upstairs for breakfast and had to pay extra for an English, however we did not attend breakfast with money so we asked them to charge to our room which they were unable to do, we had to pay them direct which we agreed to do later as we were having spa treatments in the morning. The kitchen staff came to the spa looking for us to pay for breakfast. We were not running away I would have expected them to wait. The massage was fantastic. One lift wasn't working and they had no-one to help with our luggage.

Dirty disgusting place. Used ear bud on hallway carpet for a whole day. Mass of black hair found in my bed. Plastic cap found in my bed. Bath plug broken. Rubbish in our ice bucket. Dust over the table. Bedside light not working. Bath plug broken. Bathroom floor tiles are dangerously slippery. Slime on bath hand rail. Tried to call reception and no answer until the phone went dead.

No coffee and only 2 tea bags. Hairdryer clogged with dust so much that it got so hot and died. No bar menu except on your phone with QR code. No robe or slippers provided which is advertised as included on their site. I informed reception as I left and they let me leave. 1 hour later I had an email from manager to which a amicable solution was agreed. Sadly I cannot recommend this hotel. It's let down by the cleanliness

All the staff were so lovely and helpful. Lovely receptionist girl and happy friendly breakfast servers. Room spotless. A short walk to the shopping centre and to where our concert was. Would definitely recommend this hotel. Will look forward to staying again.

I had lunch in K West Hotel's Studio Kitchen. The decor & atmosphere were perfect, especially for Valentines Day. I went straight in for a mains, no starter or sides, with a nice glass of wine. The Prawn Tagliatelle was delicious and the staff were lovely. It was definitely a great choice for a catch up with a friend. For couples looking for a more romantic ambience I wouldn't say the Studio Kitchen, lunchtime wouldn't be the best fit as it's a well lit room.

Actually top place to stay stayed there with my bestie Daniela very comfortable place and lots of places nearby for food shopping etc

Simply the best spa I have been to! I took some family for my daughter's birthday and it was just divine. The food was really good too and all the staff were so wonderful! Our Massages were there best. we were all so relaxed for days! Definitely going again.

The hotel was lovely, very clean and the room was really nice and spacious with a huge and comfy bed! It is located in a great location, nice area with a shopping center only 5 mins walk away and only takes 20 mins on the tube to get into Central London. Would definitely stay here again!

Came here for a quick spa break with my husband as we're both exhausted from everything. Honestly it was absolutely lovely and totally worth the money - been to far far more expensive hotel spas in London before and this one exceeded them. Very clean, lovely staff, loved the jacuzzi and steam room and sauna and booths for us to unwind in for a bit! Can't wait to come back

More style over substance, nice in pictures, reality was room was too hot, Aircon not working, so window open and had to listen to London all night.staff were friendly

Everything was average here, for the price you pay I don't think it's worth it at all. Location is a bit weird, everything around it looks a bit council estate and the parking there is terrible. The best part was the spa area I would definitely visit that again credits to the spa staff as they were amazing + the massage was the best part the staff in general were good but for the price you pay it's not worth it for what you get.

The room was dusty and lights flickering. No drinks apart from water were in the room which I think is very bad, there should at least be a couple of fizzy drinks stocked in the fridge but it was completely empty. Check in is very late at 3pm should be 12 not late afternoon. Wouldn't come back at all unless it was for a massage but I personally would avoid staying in the rooms for a night.

I just wanted to add to my previous review that I forgot to mention as there was so much wrong with this hotel, but our room looked like it hadn't been ' cleaned ' in years. It was COVERED in dust that a simple wipe over would of fixed so clearly the cleaners don't bother. The bathroom was honestly dirty, definitely not a bathroom for a relaxing bath.

Shower head was dirty and green. No toothpaste or toothbrushes were provided we asked 4 times for tooth paste and it never got delivered so we stopped trying and went to a shop to buy some. And the rooms are not soundproof AT ALL. We could here every single conversation happening outside our room. Which led to us having the worst sleep as there was people walking through the halls, screaming, blasting music.

Even having a conversation. It was hard enough to sleep with the one rock solid pillow they provide. Honestly the state of the rooms and the whole hotel in general was just vile. Google won't let me attach pictures. DO NOT WASTE YOUR MONEY COMING HERE

The interior of the hotel is very nice with their rooms adequate for a cheaper stay over in London. The breakfast however has slipped in both service and quality since I last visited. It took a while for anyone to come and ask what we wanted and the food didn't fit the surroundings.

The rooms are a good size, but the hold place could do with a face lift. Rooms are cold and take long time to heat up. If your a guess at the hotel you only save 5 from a member of the public for the use of the spa facilities. So it might be worth staying somewhere nicer and popping down to K West to use the facilities. Hope this help, I stayed in November 2021

Entrance to the hotel was a bit off putting, however on entry to the spa it was wonderful. Friendly staff and fabulous facilities. I didn't want to leave. The snow room and pool were fabulous and invigorating. My back massage was so relaxing. I will absolutely definitely be back asap.

The hotel stay was fine. The spa treatments however, were fab! I opted for a de-stress deep tissue massage and got Kristina who is incredible! She is strong and will use excellent pressure to really get deep into muscles if you allow her. Wouldn't go back to anyone else! Ask for Kristina.

The room look amaizing, big bed and nice colours inside fridge no food or drink what was bit disappointing when looking for chocolates in the middle of the night. Spa was nice and clean. Toilet with glass door can be uncomfortable.

Don't think I would ever stay at this hotel again. But let me giveaway them credit where it's due - at least based on my experience. Pros: Complimentary continental breakfast Lobby bar that's open late - good cocktails too. Spa Large rooms From my experience, the shining flaws were: :: Check-in. I had three credit card authorizations pending on my account for 3+ additional days.

I booked online (one pending charge), upon check-in (second pending charge), their system went down and insisted I put my card info down again (third pending charge) and informed me it would be cleared up by the morning. It took more than three days get that fixed. :: Our room was not properly stocked - was there for less than 12 hours, and yet the TP and bath tissue was out by 7am the next morning. An no, no one was sick. :: Rooms have mini fridge, but no mini bar. :: You have to pay for the gym :: Because of the check-in issue, our room was "upgraded, " but our room was in a basement-like setting. (Because the hotel is situated on a hill, the 2nd floor is actually below street level.

The room was dark, stale, and the A/C did not work. Ended up just turning off the AC and opened the windows late into the night. For what you pay, I didn't see any value in our stay. I'd avoid or just hope the issues we had isn't the norm. Yes, I did bring these issues to the staff's attention at check-out. Their response was, "well, we did upgrade you to a X room." My response, was: "Yes, a poorly equipped room in a basement with no air." I was offered an email to contact their management. The least she could have done was comp the parking. The least.

Room 123 is pretty scary.found this crawling in my room around 2am one night. couldn't sleep for the next two days. Had someone come remove it but they didn't offer to move me or anything

Worth a booking! The spa is 5-stars, completely top-notch. The relaxation room after massage and spa area with chill room, steam, self-salt soak, sauna.amazing, all of it! Rooms were quiet and well-kept. Food was fantastic (vegan options available). Walking distance to Westfield Mall and tube. I will stay again.

The room itself was pretty impressive. Let me just start by saying that. For a hotel room in Europe, it was very large, spacious, had my own living room setup including desk, king sized bed, and the bathroom was a great size and their was a closet of quite a decent size. I didn't check out much of the amenities (spa etc.) but a few things i didn't like about this hotel - it becomes quite a night scene where a lot of people I'm guessing from the area come for drinks and it's loud and annoying.

The breakfast was not very good and is confusing. One day we just got our food and sat down, another day a woman came and told us this was not free and we had to pay. Which one? It is located fairly close to a tube station (maybe a 5 minute walk tops) and there's places to eat on the main drag an equal walk as to the tube station. Convenient, but not ideal. I wouldn't be opposed to staying here again. I'll just know to go elsewhere in the evening if I don't want to be in the party-central lobby!

There's a lot to like about this 'Rock & Roll' themed boutique hotel. 1. Clean, spacious rooms with comfortable beds. 2. Complimentary ipad to use in the room. 3. Complimentary cell phone for local calls and gps for traveling (they call it a travel buddy). 4. Hotel bar that doesn't close early. 5. 24hr room service. 6. very short walk to convenient stores and chemist. 7.

Hotel breakfast served until 11 am. 8. Very friendly and accommodating staff and front desk personnel. 9. 2 minute walk to Shephard's Bush Tube station. 10. A beautiful spa which offers a variety of services. 11. Very competitive rates. K West Hotel and Spa is my favorite place to stay when I'm in that part of town.

Nice bar, lovely gym, and nice bathroom in the room. Rooms are fairly standard. Hallways and elevators could use an update.

Great service, I had problems getting onto the internet and they sent Walter to my room to help me. He was friendly and didn't look down on my technological inabilities. The spa is unique but the massage was sub par.

This hotel provides easy access to the tube (about 2-3 blocks walk) and yet is on a relatively quiet street, which is nice. It has modern decor and was very clean. They didn't have the room we'd booked so we received a free upgrade and ended up with a pretty spacious room with a king-sized bed and 2 large windows. The bed was incredibly comfortable.

We were near the elevators, so we heard a lot of noise that sounded like trolleys being rolled on the tile floor, but didn't hear any other guests or anything. The bathroom was disappointing compared with the rest of the room, however. With only 2 small halogen lights in the ceiling (and a lot of dark tile) it was quit dim and therefore it was impossible to put makeup on in there (or do anything requiring a higher level of light).

The tub/shower leaked onto the floor no matter what we did so the grout was a bit mouldy and there were loose tiles all over the floor. The sink faucet leaked as well, and looked like it was 20 years older than the rest of the room. The restaurant and bar had decent food, but nothing special, and both were quite loud so it was hard to visit. They do have a separate lounge with a TV, a record player, and a selection of books (all relating to the music industry) if you want some relative peace and quiet away from your room. There's also a spa, pool, etc but there is an extra charge for those.

I didn't use them, so I can't comment on the quality. This hotel is apparently frequented by musicians playing in London, so if you'd like to have a chance to spot someone famous this may be the place for you. Purely on the basis of the amenities, I'm not sure I'd stay again.

A real mixed bag of a stay here (ordinarily I prefer to crash with friends if ever I'm down in the Big Smoke to save some dough - but 20-odd of us were based here for a stag weekend so I had no choice this time!). Check-in was relatively straightforward and the staff were very welcoming. Three of us shared a twin room - two beds and a sofa bed; the latter wasn't very comfortable apparently.

Our room (#224) was modern, comfortable and overlooking a quiet garden courtyard; the shower was a good one (one of my paramount requirements of a good hotel) so all-in-all the stay was fairly pleasant. What was dismal, and I mean dismal, was the breakfast - a real let down and enough to put me off staying here again if I'm totally honest, especially for the price overall. If I was from the continent I'd be appalled at the Continental breakfast offering - I left half of it and stopped somewhere else on my way to the train.

Stayed here on business for 3 nights. Due to a mix-up on booking, my room was given away and I ended up with a room at the very opposite end of the longest corridor in the world overlooking some skips. The room was reasonably furnished although holes in curtains and stains on the walls. I guess someone had had a rock and roll party before I got there!

The bathroom was lovely, well equipped and nicely furnished. The bed was comfortable as were the pillows. The air con didn't seem to do much of a job of cooling, unfortunately, even on it's lowest temperature. Reception couldn't offer much of a solution to that. My main gripe with the room was that there was nowhere for me to sit down to do hair and make-up.

There was a mirror with some shelves in front of it in an awkward spot, so it was that or the bathroom, which is not ideal to plug electrical appliances into! I ended up struggling with a compact to dry my hair. Would have liked to have use the spa facilities but only really wanted to use the pool and felt it was too expensive just for a quick swim.

One other problem was Google Maps not knowing where the hotel was! It sent me wandering round the roundabout at Shepherd's Bush Tube for a good half hour before I stumbled upon the hotel! One final problem was reception charging me for the full stay to my credit card I'd given for any incidentals - there were none, but they charged my full stay anyway, despite my company having already paid for the stay.

No apology was forthcoming and it left me with a very bad impression of the hotel. I'd probably go back, but only as it's convenient for where I need to be on business and it'd be on expenses. Room Tip: Try not to get one overlooking the skips!

We stayed here for a business trip and loved every aspect of this hotel. First, they allowed us to check in early (as we arrived after a red eye flight from the US). Not only did they have a room ready, but we got upgraded to a lovely suite! It was very spacious and we were so appreciative. The free continental breakfast was a plus (especially since we were broken after traveling in expensive London); we upgraded to the extra six pound hot breakfast upstairs for one day for a traditional English breakfast. (This was also very good). Unfortunately, we didn't have time to use the spa or fitness center, but I really appreciated the discount spa hours (had I used them). Loved the free wifi - thank you! Overall, great location (2 blocks from the tube/Shepherd's Crossing stop), friendly staff, and amazing stay over all. Within walking distance to the Olympia (for a business conference) and very safe neighorhood. Loved my stay here!

Stayed for 1 night with a friend. We had an amazing room (executive suite), I've never seen a room like it. All staff were friendly & professional however, seemed we were told different things over the phone when booking to what was said once arrived. No major issues just some time wasted confirming everything. Ate dinner in the restaurant both nights and it was absolutely delcious and fairly priced.

We enjoyed a full day at the spa with treatments. I've visited many spas and this was one of the best. I expected and hoped the hotel and spa would deliver high quality services as it's not cheap. Full body massage for 55 mins was 95, parking for 24 hrs was 19; room rate was very high and breaklfast was not included. Prices were quite extreme but I wasn't left disappointed when I left totally relaxed and well looked after. Recommended as a treat but not your average hotel & spa prices.

Had a rock star tea the food was lovely both savoury & sweet & the tea was nice would recommend only 34pp so not the most expensive tea either

This hotel may not look like much from the outside but inside is another story. Modern and elegant decor, stylish rooms and a great Spa. You do have to pay for the Spa but it is worth it. Something I have not experienced before is the snow room! There is even snow inside which if you are brave enough I saw a lot of people rubbing on themselves. There is also a sauna, steam room and hydrotherapy pool. Very relaxing experience and I would definitely go back. Oh and do try out the restaurant. Great service and very tasty, well presented food.

I've spent many a night in the K west hotel and will continue to do so, but only when i can get a reasonable rate. You can get a room one of the more basic rooms for around 135 a night in advance if you're lucky, which is much much cheaper than the rack rate. The K west is nice because it has the feel of a larger, higher class hotel without the price tag.

It is for that very reason very popular with the music industry and touring bands. If you stay at the hilton (which in my opinion isnt any better) you will be paying twice as much. Depending on the room you choose at the kwest, you may get a settee, full size desk and even a large lounge area.they may even upgrade you to a suite! Many of the things mentioned in other peoples reviews are true, yes i've stayed in a noisy room (due to the fly over being next to the window), yes i've had a room slightly damp or smelling of smoke, yes the bathroom fan could be better and many other things, but this hotel can be very very reasonably priced and when it is you get a lot for your money (for London) especially as this place includes SPA facilities. Furthermore, complaints are always handled well and guests moved accordingly. my only complaint is the price of breakfast, its nice, but half the price round the corner. Also Wifi wasnt free (that may have changed). In this day and age thats just silly.

This hotel wasn't quite as central as where I usual stay in London, but I let my friends pick the hotel, and overall, I was pretty pleased with the value for the rate paid. (Definitely check the Website for specials before booking!) The Good: - Great customer service, from the front desk staff to the bartenders - Only a short walk to the Shepherd's Bush station on the Central Line - Decent prices on drinks, snack and meals - Clean Rooms - Nice-sized bathroom with super large towels and great water pressure and steaming hot water in the shower - Large gym which is never crowded The Bad: - As some other reviews mentioned, even with the A/C on, my room had a strange dampness to it.

My room didn't smell, but I noticed that papers I had on the desk actually were damp when I would get back to the room, and my clothes even felt damp. Really weird. - I had ongoing issues with my keycards not working. I don't know if it was the lock on my door (542), but considering I was at the end of a loooooong hall (202 steps from front desk to room, but who is counting?), it was quite a pain walking back and forth when they didn't work.

The one night, I came home, neither key card worked. I walked back to the front desk, had them re-key both cards, walked back to the room, both cards STILL didn't work. Walked back to the front desk AGAIN.the person at the front desk didn't believe me, and walked back with me to try both keys. "Huh. I guess they don't work. I wonder why?" Really?

After 1,010 steps back and forth, that's what you have to say to me? ***sigh*** But, all in all, pretty pleased with the hotel. I also really recommend dinner at a nearby gastropub called "The Havelock Tavern".absolutely fabulous menu.and drinks at a local pub called "The Defector's Weld".pretty laid-back local spot. Enjoy your stay in London!

Great location! Loving the Tube access! The spa is 25 a day extra.pretty ridiculous! Overated.i joined Virgin Active Kensington for the pool. The bar is cute and trendy. The front desk staff tries to be helpful. Location amazing. We are enjoying the K- Suite which is a two room loft which is sunny, bright, spacious and hip looking!

This place has lost so many points the last time I stayed here. I've stayed here for work several times and I'm really hoping they don't book me here again next time. A) terrible Internet service. Don't expect to get business done here. You'll have to go to the downstairs lounge and use one of their computers for that. B) Understaffed and their front desk has a lot of trouble understanding English. Trying to get them to answer the phone if calling for something is an exercise in futility. C) Dubious stains on the duvet cover. D) weird moldy smell down the hotel hallways adjacent to the Spa. E) a little too close to the train.

Expect to hear it a lot if they give you a room towards the back. F) bar prices get mysteriously more expensive the later you order. G) the towels are nice. Like, the best. But is that worth all the other hassle?

The K West prides itself on being one of London's top trendy, hip and happening hotels to stay in. Many a celebrity has drunk in its' bar and many a band has stayed here, it's become a bit of a hot spot for that type of crowd when passing through London. The bar is pretty nice, it's situated downstairs to the right, as soon as you walk through the main entrance. It's the rooms, though, that count when staying in a place like this, especially seeing as it's so expensive!

The rooms are very modern but I found them a little clinical. For a boutique / trendy hotel, I just felt this place lacked spirit and depth and replaced that with cubic furniture and clean, clinical colours. If you simply like the fact that staying in a "celeb" hotel is fun enough then fine, but I just think the K-West is slightly pretentious and over-rated.