Glen Usk Hotel

Critical: Professionalism, Value Wrong package sold. I had asked for Christmas package for a single traveller and without telling me they put me in with senior citizens group package. I am in my 30s and the whole group is of senior citizens.

I went on a Grand UK Gold tour to The Manor at Cricket St Thomas on the 11th to 15th October. I have been unable to post this review before as my friend and I came back with Covid. The outward journey took 10 hours, partly on a feeder coach. We didn't get our welcome reception until the second evening as we were so late arriving and had to be rushed to the dining room.

The hotel rooms were lovely and clean but there it ended. The rooms were a 15 minute walk from the dining room. My friend is disabled and had asked for rooms near the facilities. There were no rooms at all near the facilities and at no point was she told this. We had to be in the dining room for 8.30am and 6.30pm. If we were late the dining room staff told us so.

Although Grand Uk paid for tea and coffee with our evening meal we didnt get it unless we asked. The dining room service was appalling. 2 staff were polite and friendly but the rest of them had an uncaring attitude and we were mostly ignored, we were in different places every morning and evening which made it difficult for our tour manager to find us.

I would be surprised if she managed to get a meal the whole of the week she had so much running around to do. Our trips out were to 2 places each day, which left us with two hours only to browse at each place, we were on and off the coach like ping pong balls. By the end of the second day we were exausted. The driver Dave and tour manager Marion were lovely and did their best for everyone.

We were pleased when Friday arrived and we could go home. The return journey took just over 11 hours. The whole experience was was awful. We would never book with Grand UK again and most of the people on the tour said the same thing. Sorry for all of this negativity but if it saves one person from having a difficult, though costly, holiday this post will have been worth it Mrs J Hill

Bersford Hotel Newquay I stayed there for five days hotel rooms very good food very poor Entertainment Excellent Would I stay there again personally no Other people wouldn't stay again others would some of the staff very helpful and friendly others not Terry Arnold

For someone under 55, I enjoyed the whole coach experience, took my mum for a well earned break to Isle of Wight! Would highly recommend, top rate holiday, brilliant tour manager and coach driver, it was comedy gold!

Comfortable room but food was of very poor quality. No fruit or vvegetables, apart from peas, served at all. Breakfast was reasonable but evening meals, YUK! Fishcakes, meat balls, pasta, no main meals contained meat and two veg, and no bread offered with starters such as calamari, whitebait etc. Obviously, inferior quality foods served for coach tours.

Tour manager and coach driver okay but travel exhausting with long trips, often three per day, in programme! On the third day, we were driven to Nottingham and dropped at edge of city (at National Express pick up?) and given no advice as to where to go from here! left to our own devices. We were told that the driver needed to rest after two and half days driving Really?

Very disappointing holiday and came home feeling thoroughly exhausted. Nothing good avbout this holiday at all! Having been assured by friends that GrandUK was excellent, I have to say my own experience could not say the same! The hotel has a great deal to answer for and should be investigated by Grand UK. Feel very let down.

We have recently returned from a 5 day break in weston super mare. Once again grand uk did the business. Everythingwas spot on. There was not even a the obligatory moaner. Quite honestly there was nothing to complain about. From the pickup we were very happy. The hotel was clean and of good standard. The food was very good and plentiful. Our tour guide, Dorothy, as ever looked after us and is good fun.

We had every confidence in our driver, Steve. I would be happy to travel with Dorothy and Steve again. We have had numerous holidays with Guk and look forward to many more. We'll put up with masks and having our temperature taken every day. Congratulations to guk for getting it right. See you at Christmas. Maureen Mardell and Les Brewer.

Excellent coach/river boat holiday. Easy to pick up and drop off. The guide was top notch. Food excellent. This is a break for the older generation but anybody could go on them.

If you want a magical holiday try the gorgeous Isle of Bute. It may be tiny but the air is so clean you can really breathe properly and you don't get out of breath. A big bonus if you're over 70. The Glenburn Hotel is in a magnificent position with views to die for. The service was 5star the staff friendly and efficient. The driver and tour rep made the trips enjoyable and both took very good care of all their clients. All in all a first class holiday.

We have thoroughly enjoyed the holidays we have had with Grand UK, especially the Gold ones. Some are better than others with regard to the places visited but the Hotels we have stayed in have been very good. We have also enjoyed the benefit of excellent tour managers.