Clifton Arms Hotel

Been supporting this beautiful hotel since it reopened. Had many afternoon teas, drinks etc while visiting with different friends. Standards had fallen the last couple of times but I was told they had staffing issues and always went back. Sadly I cannot forgive the last visit. It was a special afternoon tea for my mum after my dad's passing. Another bunch of new staff and appalling service.

I saw two staff being rude to guests and so unprofessional in general. I took time to go and speak to the receptionist who was lovely and said she would get the Manager but then had to tell me he had left for the day. Six promises he will call me back but nothing and my last phone call was ended with the staff telling me the owners never visit and don't work there any more!

I took my Husband for the champagne afternoon tea, on his retirement. It was amazing, beautifully presented food, fantastic service.we really enjoyed it. Highly recommend a visit.

Brilliant hotel staff are brilliant lovely food and rooms very nice and you get food included in your stay would definitely recommend

Had the champagne afternoon tea here with my family. It was wonderful, the restaurant was spacious and relaxed, the food was delicious and beautifully presented and the staff were lovely, mum was particularly taken with our servers smile . We'll worth the trip for a special occasion (and not overly expensive either) I will definitely be going there again.

Very old / dated room. Very old fashioned and not worth 350 for two nights! Misleading as the website states rooms are modern! Definitely not 4 star rooms. Bed was also very uncomfortable with the springs digging into my back. Breakfast was slow, waited 45 minutes for pancakes which resembled and tasted more like an omelette. Overpriced for what it was.

This hotel can not keep their staff for very long. It is like a revolving door with the high staff turnover this hotel have. Probably due to the fact that the way they treat the staff which borders on pretty disgusting. Especially the low key staff such as cleaners and kitchen porters. Anyone thinking about applying here for any job would be well advised to keep away.

Excellent Hotel, very comfortable and smart. Staff friendly and helpful. Food good. Find the rooms lamps a bit hard work and annoying when getting ready. Lovely bathrooms, we found the basins a bit low for us. Diffinetly visit again.

"Good and the Bad" Place look amazing, food great and much improved. Staff on the whole excellent. Main manager a great asset, sat with us and made us feel welcome. Mike excellent on reception. Bar staff shocking. Miserable is an understatement. Made no eye contact and actually said "what do you want" when stood at bar. I believe he was the bar manager too!

Excellent place let down by 2 staff which is a position you would expect service to be top notch. Maybe they need to take a leaf out of the managers and recetpionists books and smile and be nice! Will be back though

We had a wonderful stop over. The new decor is fantastic absolutely fits the bill. Nice to see familiar faces in the dining room and reception. We felt truly relaxed. Our room was spotless. Dinner and breakfast were delicious and service excellent. Nice to be given happy hour vouchers for Christmas cocktails but sadly the barman didn't know how to make them!

Later on had great G and Ts made by another bar man. Bar service is an art form which can make a venue stand out. A little more guest interaction and training to provide the items on the menu would greatly improve things. Very much looking forward to family Christmas lunch on 22nd!

We had a work off-site here in the Library for 6 colleagues, and one colleague and I stayed for 2 nights. Damien (I hope that's his name) was superb, he helped the day go smoothly with teas, coffees, biscuits, lunch and help with technology. He could not have been any more helpful. A real credit to the hotel. We loved the lady at breakfast but I didn't get her name.

She brought us the most delicious mini smoothies while we were deciding our breakfast options. Your staff are wonderful, friendly, great at their jobs and creating a positive customer experience. Thanks for a lovely stay.