Whitehouse Hotel

Very nice hotel, very clean, bed is comfortable good value for money but there are two down side, No kettle in the room to make myself a cuppa and the window unable to close properly, so the constance noise of the moving traffic, hence 4 Star. A big shout out the room lady who put the room on top. Away from that highly recommended, l had a comfortable stay

Stayed here for 1 night on 11th June for business and I'm so glad it was only one night. The room looked and felt so grubby and old. The carpets were filthy and badly stained in places. We had a small sofa in our room as it was a junior suite and we didn't even sit on it as again it was dirty with visible stains. Thankfully the bed linen appeared to be clean.

The bathroom was ok but plenty of black mould in the shower, and no soap was provided in the bathroom. We left at 5am to get going for our show and walking down the corridor at that time of morning someone else was up smoking weed in one of the rooms as the coridoor stunk. We reported that to reception but that whole coridor the whole time we were there smelt of smoke too. One good thing was plenty of parking that was free putting potcode into the ipad.

I cannot recommend this hotel enough, brilliant value for money and really honest staff, when I realised I lost my wallet with around 400 quid in it I went down to reception to find that the night Porter had found it outside another room and handed it in with ever penny still inside, you don't get many honest people in this world but you sir are a credit to to the hotel company, i hope you read this at some point, I have left a few drinks in for you so enjoy! You are an absolute star! Again, THANK YOU!

Not the best stay, rooms looking tired and in need of upgrade. Heated towel rail in bathroom. Not working on arrival, reported to reception but nothing done to rectify. The weather was cold meaning room took a while to get up with the single electric convection heater. TV only had BBC channels? Duvet was summer tog and when we asked for another or thocket one the didnt have any spares but brought us two duvet covers to act as a blanket. Pillows thin and again request for two more we were told the hotel was full and there weren't any. Did get a couple for our last night though.

Staff were very friendly and professional and the restraunt had a dinner offer of Main Md Drink for 10. The meals were excellent however breakfast was hit and miss even got hash browns that were still frozen in the middle so no food prone used by the chef then. Sorry wouldn't stay there again.

Terrible, wouldn't stay there if you paid me unhelpful staff lousy and overpriced food exorbitant drinks prices. Cracked tiles in bathroom and the bottom of the bathroom door was rotten. Insufficient hot water to shower. Had to book somewhere else and no refund

To be honest, wasn't too bad, just your standard hotel room and the prices aren't too bad but I wasn't too pleased with the service I received upon arrival. According to the staff the online booking system doesn't link with their onsite booking so I had to wait for 20 minutes for him to find me a room even though I'd booked months in advanced. It's alright if you're just doing a 1 or 2 night stay but for a long period of time I would possibly look elsewhere next time

Stayed for the weekend in a family room. Free parking in big and well lit car park with CCTV. Rooms are very spacious and the beds were very comfortable! Medium firm mattress. Room has kettle and flatscreen TV. Really quiet, so excellent night's sleep. Attendant at reception was really polite and helpful even though we arrived after midnight. I was able to get 2 small fans as well to help me sleep. One and only issue was the temperature of the water in the shower. It was scalding hot! Even with tap turned to the lowest temperature, it was just about tolerably hot.

It was cheap, but regardless of price, more effort needed in the cleaning department. Our room was a good size, but carpet was filthy and should be replaced, dust on coffee table and sideboards, cupboard doors did not shut properly with childrens stickers stuck to inside door. Heated tail rail never got hot and so bathroom was constantly cold. Breakfast was awful, cold and overcooked, with cups very dirty. Watched a member of staff 'clean' a table by just brushing the crumbs and food waste onto the floor and laying down (hopefully clean) knife and forks on table, table cloth should have been replaced in my option especially with Covid.

Lift carpet was filthy and clearly hadn't been cleaned for a long time. Strange smell in corridor which really wasn't a nice start to our arrival. Entrance foyer dingy and not very inviting. It's a great looking modern building with such huge potential to be a really nice hotel, just staff need or management need to make more of an effort. If you want repeat business, you will need to do more.

Not once was we asked if everything is ok, at breakfast or by reception during our stay or as we checked out. Did not see a reason to complain as felt that it would have just been ignored hence the review. Will use Travelodge or Premier Inn next time I'm in the area.

Passionate staff everywhere you looked, bustling, vibrant bar with well stocked, affordable food. Incredibly clean and fresh smelling communal areas and rooms with a truly modern and high quality feel. Plus, the views are to die for.

The size of the twin room was good, with a useful side table and a couple of comfortable chairs beside the window. Sadly the carpet wasn't properly cleaned and there were crumbs beside the table. There was also a long, black hair on my duvet cover, another on the bathroom floor, and a third on the far side of the bath tub. The towels were fluffy and soft.

The restaurant boasts that it caters for all diets so I ordered a vegan gluten free breakfast. Next morning we looked for a clean table, but there were crumbs, or some other detritus on the first four tables I looked at. Thick crumbs on the seats. We cancelled breakfast. If the public face is dirty, we didn't want to risk the kitchen! On the first day we phoned reception to order an extra pillow.

We didn't receive one. The hotel was almost empty, it would have been easy for staff to give us a pillow from a neighbouring room and to leave a note for housekeeping to replace it, but sadly that didn't happen. If the cleaning improves this would be a decent hotel. The reception staff were apologetic, but not the most effective, sadly. Hence three stars.

Alright. Fond memories of the area by heading to the nearby Cock Hotel for a pint with the locals.