The Park Hotel

I felt like this hotel had decent staff but were reluctant to go out their way for you because of arrogant management. It is a place where the customer is always wrong and if there's any sort of problem they'll make you feel like you're the one who has caused it. Made a complaint with very good reason which was completely ignored. As i said the staff are OK and just following policy but whoever is in the backoffice couldn't care less and their attitude towards guests carries through to the staff in a united keep quiet don't admit fault or make any sort of compromise system.

Our final complaint was that the website said one price but wouldn't let us check out so we rang up and got quoted double what the website said. They should have honoured the price listed online and didn't. We stopped going because of this and i write this review over 6 months later where we were going fortnightly before and the management's inability to see the big picture sums the place up perfectly.

They think they're doing you a favour by dealing with you. I think the place would be great with someone in charge who wasn't incompetent, thoughtless and arrogant. Another example of it is they wouldn't open a bottle of prosecco at the bar unless we bought the whole bottle. So we said OK well we were going to put over 100 into your till tonight but now we will instead order deliveroo for the sake of a 6 bottle of cheap prosecco so good luck with that logic going forward.

The list of these little stupid things goes on. Everything else is fine. the food and the rooms and menu is nice but when it comes to the service its just badly run with ridiculous policies and needs a change of management. Also think the prices of the rooms have gone up too much. They're nowhere near town and if I'm going to pay those sorts of prices I'd rather go stay in the Albert Dock.

I went to the Mother's Day lunch today with my family. 4 kids and a baby, 6 adults. We all had so much fun. The food was great and on time. The bar was fully stocked. The best part was the children's entertainment. The entertainer was hilarious! Surely he is a comedian? He had the adults in stitches for 2 hours and the kids enthralled with games and jokes and prizes. It was absolutely brilliant and well worth the money. We are all coming back next year! Thank you for a very special Mother's day.

Can't say much about the rooms as I was attending a function. Food was unbelievable. Drinks a smidge overpriced but you don't have any alternative. Highlight of the night was the staff dealing with a drunken guest trying to feed chicken wings to the birds in the lobby. He was right when he said all birds are cannibalistic.

Good food and lovely staff the hotel was impressive looking but the rooms were small and needed updating the view wasn't great (although there's not much they could do about that!) and wallpaper hanging off the wall above the window. The walls were very thin too and we could clearly hear next door in the throes of passion Saying that the restaurant was good food tasty and breakfast was lovely vegetarian options available but limited wine selection apparently due to impending change of management, after an update in the rooms this would be a lovely hotel.

Such a lovely hotel very clean the breakfast was perfect and the staff all very kind and helpful. When we got there Jodie was on the front desk and she was very friendly and welcoming. Would go back again.

Firstly a BIG thank you to Paula on reception! We had such a lovely welcome by her and helped us with suggestions on getting to the lfc game. Hotel was lovely and clean room bit outdated but clean and comfy. Only downfall we felt the breakfast is very overpriced for 12 a head! Other than that we had a lovely stay and would definitely return! The park hotel is very lucky to have Paula as a member of staff! (Please let Paula know Gemma and Dave did not lost)

I hate leaving bad reviews but our stay was a bit of a joke from the start. Firstly I'd like to say the receptionists are lovely. Good first impressions when you walk in, however it's only down hill from here really. Firstly empty hand wash dispenser in bathroom? This wasn't replaced until the next day although we did mention this at reception straight away.

No hot water( it was luke warm) and the plug was broke so no bath. Not that I'd want to with no hot water. Also, no heating! The walls are paper thin you can literally hear everything. Constant banging in the night, obviously other guests are selfish but still the walls don't help. We got moved to an executive room for our second night but by the this time any enthusiasm has gone and honestly dreaded trying to sleep for a second night so we checked out a day early. The rooms are ok but a bit dated. I could live with this if we could get some sleep and hot water. Sorry, won't be returning.

We had our wedding reception here and we literally can't recommend it highly enough. Genuinely could not fault anything at all for the planning through to the actual day. All guests where absolutely thrilled. Food was incredible, all staff where just wonderful. Bridal suite was divine and even breakfast the following morning was lovely. Thank you to everyone for making our day so special we couldn't have asked for more.

We celebrated my retirement party, it was a Grease Dirty Dancing night. The hotel was clean and of great decor, the food was beautiful, the staff couldn't do enough to help and welcome us. Andrea the events co ordinator couldn't do enough to ensure everything went smoothly. The entertainment was fabulous we had an amazing time I would definitely book again. The afternoon tea looks gorgeous I will certainly be giving that a try x

From the minute we arrived we were made to feel welcome by the fantastic reception staff. We had booked a stay over with a grease tribute night. Absolutely brilliant from start to end. Great 3 course meal, absolutely fantastic entertainment and a superb atmosphere. Breakfast the next morning was perfect: wide range of continental and a piping hot well-cooked full English. Staff again were really friendly. Room was great and spotless. Would definitely recommend and will be back!