The Castle Hotel

Hotel was lovely. Bedrooms were superb, comfy bed and lots of 'little extras' such as nespresso, chocolate and toiletries including bath robes and slippers. Food was excellent and staff were friendly and helpful. Because of the age of the hotel it is not ideal for people with mobility problems.

Fantastic service. We booked for one night as a last minute get away and we would definitely recommend! The hotel is gorgeous, the food was amazing and the room itself was very clean. I used to work in housekeeping myself and the room we had was spotless. Great customer service from Shannen from housekeeping, very helpful. Would highly recommend a visit.

Went for afternoon tea. Was taken to a table with 3 settings when there was 4 of us. Reminded them that 2 were vegetarian This was a surprise to the person in the kitchen Cakes were nothing like the photos on the web site. I imagine that they were brought from the local spar shop and put on a plate. Were not made particulary welcome. Only good thing was there was plenty of tea.

Just attended a buffet lunch. Lovely room, staff very good, sandwiches well presented but cold and damp, lovely selection of cakes. Certainly well sized portions. Would come back for evening meal.

We often visit Conwy as it's just a 30 min drive from home. It's always an uplifting experience with so much to do and see and this usually includes a coffee somewhere and perhaps a bite to eat. We've stayed at The Castle and eaten here a couple of times too so, with it being a family birthday we thought we'd enjoy a tasty lunch out. We like that the lovely staff wear a uniform and looked smart.

For us, being warmly and politely greeted by a smartly dressed person before be seated is nice, and offers a great start to any occasion. We chose the bar restaurant. The menu is a fairly simple affair but with enough choice for everyone. We both had a starter and main course with a drink and was all very nice, served on warmed plates. It was quite busy for a Monday lunch which was great to see and we were happy to pay for the inclusive service tip. We followed up our lunch with a walk around town before returning home. Very nice!

Nice restaurant with consistently good food. Parking out front is restricted to 60 minutes, so best to park somewhere else. No baby changing facilities and there are a couple of steps to access the building which could make wheelchair access difficult. Some rooms are much nicer than others to eat in - the bar is lovely and cosy. I would recommend asking for a table there. Unfortunately, in the lounge we couldn't help but notice a big mouldy patch on the ceiling. I would appreciate being given the chance to add a tip myself if I want to when given the card machine. Didn't much like a 10% service charge being added automatically.

Just come back from a 2 night stay here. Superb location, on site parking, great service on check in, room was spacious and clean. Food was great and its dog friendly too and staff are very welcoming. Would definitely recommend.

Without a doubt one of the best hotels we have ever stayed at fantastic room very clean, comfortable and well appointed with many extra little touches that we loved. Food was just as good we had the full Welsh breakfast and cannot fault at all very tasty. Staff could not have been better friendly and helpful. Will be staying again as soon as possible.

Very comfortable and welcoming hotel. Lovely building with lots of character and nicely furnished rooms, each have their own style. Good choice of breakfast, continental/full. Staff very friendly and helpful. Would definitely like to return.

What a fantastic place to stay! Food was excellent! Staff are wonderful! Our room was out of this world, it had just been refurbished. We will be coming again Thank you for making our stay fabulous Xx

Centrally locates, friendly staff, free parking and great food. Very walkable within the walled city. Definitely worth a splurge to make things easy. The on-site restaurant and bar offer really good food options, special desserts and decent cask beer offerings. The B for breakfast is quite good and plentiful. Rooms are unique but modern and offer what you would expect. I would return to this place

The food is fine but can't say the same about the hotel. Even though the bed was made, there were used tissues and dirty cups by the bed. The filter in the kettle was moldy. It was so disgusting, I've never seen anything like it. The bathroom fixtures were all rusty. The front desk was apologetic and took care of the trash but nothing to be done about rusty bathroom fixtures.

All dishes we tried were excellent, including the desserts. The downside is that service is incredibly slow. If you go, plan for an extra hour over your normal expectation.

Great restaurant! Didn't see much vegan food on the menu so I asked the waiter what options we had. He went in the kitchen and came back with several things they could make. We had a fabulous meal at a great price with excellent service.

Terrific little hotel in the ol dotwn of Conwy. We booked the Swit Caer Rhun and I'm very happy we did. It is more expensive, but not crazy and for the money, it sounds like you get a lot more. We had a sitting room plus bedroom and a detached bathroom. Hotel is very quaint, pretty old, but historic feeling. Staf is friendly and helpful. All in all - very good.

Ordered fish pie and it was rich and delicious along with the side of Red cabbage was yum. Very Welsh!

Soup was excellent, but the roast was somewhat disappointing. Considering the price, I would have expected freshly cooked hot roast beef, but it tasted like cold cooked beef with gravy.

The restaurant is amazing, the staff go out of their way to make you feel welcome and the entire town of conwy is nice. If you want a relaxing vacation not spent suntanning definitely consider this place.

Food is amazing! Never had a bad meal! Don't go if you're in a rush because the staff and chefs certainly aren't, and don't go unless you have a small fortune, it's not cheap. Luckily I was having a birthday treat!

Perfect hotel in the center of town. Easy access to the train station, shopping, eateries, sightseeing, the castle and quay. The staff is ALL wonderful! They go out of their way to make you feel welcome & comfortable. The room is small and the bathroom is super small. The bath plumbing is good but not great. The breakfast that is included is great!

The omelette and the pork sausage was the best on our trip so far. Despite small room and tiny bathroom, we would come back because of location, staff and the fact that it's a nice hotel.

For a special lunch or dinner you can't go wrong, but I do prefer the atmosphere in the bar if I am honest. You can get carried away with the cost if you include wine, but as I said, as a treat if fab. My only criitisism is that in the evenings if you get a crowd of locals in the bar it can be a bit rowdy and the staff seem incapable of asserting themselves. For me, lunch is best.

Good food, Lamb a speciality. I opted for the restaurant over the bar, you can have the same menu, but the restaraunt is a little clinical for the old building, next time I'd opt for the bar as it seems much cosier.

Whilst I have never stayed at the castle hotel I have eaten in both the bar and restaurant on many occasions and cant recommend it highly enough. Both the restaurant and Bar pride themselves on serving the best local welsh produce. They offer a 'brasserie' style menu which changes according to the seasons which ensures the best and freshest produce.

They also offer a weekly Fixed price menu and a Sunday lunch menu which always features the delicious local Welsh beef. Always a lovely atmosphere and very friendly and welcoming staff.