Moor Hall Hotel

A very happy stay at Moor Hall with family visiting from Canada. A lovely welcome at reception. Considering hotels are struggling with staff issues at the moment this hotel managed this well. A busy hotel for wedding parties so at times difficult to find a seat in lounge bar area and breakfast restaurant claustrophobic and too warm. However definitely one of the best " Best Westerns."

Enjoyed a wonderful afternoon tea. All needs were met and catered for. All the food was fresh and enjoyable. Plenty of choices. Good selection of drinks available. Diet coke available at no extra charge instead of hot drink. Staff were very welcoming and friendly. Excellent service. Would totally recommend

A great hotel with plenty of character for weddings or a weekend break. Hotel is surrounded by a golf course and residential properties making it very quiet. Quality of food is good, especially breakfast. Staff very helpful. Plenty of space in their car park. Overall we had a good stay.

We booked very last minute after leaving a truly awful nearby hotel after half an hour (it was just too awful to stay). The hotel was lovely, the room, the bar area, dinner and the staff were all great. Especially the lady at breakfast. We were staying the night before a conference at the Belfry and I have to stay that the Moor Hall hotel was much nicer, our room better quality (they need to sack the painter at the Belfry) and the service also much friendlier. Would be my first choice if in the area again

We stayed for two night in a family room just before Easter 2022. The room was spacious, clean, comfortable beds and lovely and warm. Everything worked, not a small feat for a hotel room. The grounds were lovely, with a large golf course at the rear of the hotel. The spa was nice, decent sized pool, steam room, sauna and jacuzzi. It never seemed overcrowded.

Staff really polite and helpful, the ladies serving breakfast were a joy with our kids and gave good recommendation a for a walk through Sutton park which is close by. The hotel had an Easter walk in the sunken gardens which was beautifully lit up at night. We ate at the hotel for breakfast and dinner - breakfast was great, good choice of hot/ cold options, we had dinner in the garden kitchen which was a carvery with a couple of other options- top quality and amazing Yorkshire puddings! Really good value stay for 4 with breakfast and dinner

Absolutely outstanding stay. The hotel is not modern but well kept, clean and tidy. It has a traditional country house feel. The common areas are nicely presented in wood. The breakfast is spot on and the coffee is actually amazing unlike the dishwater most places serve. 3 course carvery for about 20 during the week do whats not to like. However the best thing about the place are the staff, truly friendly helpful and dedicated. Whilst staying I observed them dealing with a difficult customer who was frankly an up herself cow out to abuse some young person.

They remained polite and professional. The serving staff at breakfast were attentive, polite and had a great sense of humour. It was a work trip but if I was looking to stay on my own coin I would absolutely book this hotel. Everything right about hospitality was demonstrated by the team here.

Very nice 2 night stay, birthday treat, found a lovely cake and birthday message, card in room on arrival. Very friendly staff, good breakfast and dinner selection. Pool and spa area nice size, also a gym but didn't use it so can't comment. Lovely grounds to walk. A really chilled out stay. Thank you

Excellent friendly staff ( but senior managers seemed a bit dismissive of Guests?), Food pretty good and accommodation very good. Spa staff helpful but the swimming pool over subscribed during our visit. Make sure that your sink and bath plugs do the job intended but otherwise decent value for money.

Afternoon tea was yummy! Delicious food, plenty of tea and great setting. Service was a little slow today but not usually. Love the Oak room. Sit by a window if you like watching a bit of golf!

Just had a very special birthday Sunday lunch for my dad, superb food and service, lovely table with view -very highly recommended and compliments to the chef Sophia!

Lovely experience. Easy access and plenty of parking for anybody disabled although I would advise to request easy access at time of booking. Beautiful room with 4 poster bed and immaculately clean. Views were stunning over the golf links and it was very peaceful enjoying a drink on the main veranda. Food was plentiful in the Country Kitchen Resturant which is self service but staff will go out of their way to accommodate all your needs.

At the evening meal the chef insisted on helping me put the food on my plate and taking it to my table. I was very impressed. At all meals I was asked if I had any food allergys and they accommodated my dairy allergy excellently. I did not use the Spa facilities as only there for a few days but saw many people enjoying the facilities. Very enjoyable weekend and I would recommend a few days relaxation here.

Absolutely lovely relaxing overnight stay. Enjoyed the very nice food and great service. The room was very nice and comfortable. The staff were only too happy to help.

We were gifted a nights stay at Moor Hall for two with a meal and drinks for a birthday last year, so when better to use it than the first Saturday of the year! We wanted to take our son so after a quick phone call it was just 30 to upgrade to a Superior Family Suite, and no extra for dinner or breakfast. We checked in at 3 which was quick, and on seeing our son, gave him a box of chocolates.

Our room was very spacious with two huge beds, so we got changed and went to the spa. We spent the next two hours in their pool which had lots of toys to enjoy. We got dressed up and went for a lovely carvery meal, and Ysabelle, Leah B, Laura and Lyndsay (who all had lovely nails!) kept us fed and happy. The only slight thing, Chinese noodles are not a great vegetarian option to go with a cavery dinner!

We then spent the night by the fireplace with drinks and cards, perfect. We all slept well, and had a lovely buffet breakfast. If you're looking for a great night away, or a lovely gift to buy, go for Moor Hall, it ticks all the boxes.

Mostly lovely and helpful staff. Food was good. Accommodation was varied. Our room wasn't the best and the walls were very thin and we could hear our neighbours clearly. The other half of our party had very nice rooms and extras that we didn't. The spa was compact and when several families were using the facilities at the same time it became over crowded very quickly. There was a slight smell of I am not sure what. Some staff at the spa were very helpful and others less so.

Had a fab night here for New Year Food was nice drinking until 1am Room was fantastic Thankyou for a lovely night

This was a surprise for my 50th birthday from my husband he booked the room with the hot tub in the room and what can say it was amazing. Staff we so friendly and helpful nothing was to much trouble we had. booked the evening meal in the country kitchen which was 3 course meal soup or salad to start a beautiful carvery for main meal and a lovely selection of puddings. Breakfast again was a buffet style breakfast with everything u needed. Thank you so much for a wonderful stay and making my Birthday special x

Lovely place. Absolutely loved our 1st visit, so decided to return, sadley our second visit wasn't as good. Firstly evening meal was booked for 17:30. My wife called on several occasions to try and push the timings to the right by 1 hour. We was told this could not happen due to the restaurant been fully booked. When we finished our meal approx 1.5 hours later. it was evident that we could have easily been fitted in for a later timing. Secondly the TV in our room was not working, try to call the reception several times to have no answer.

This was reported, was told it was fixed but then later TV stopped working again. Thirdly I asked reception for a pair of the white slippers you need for the swimming pool area. I was told I would have a pair brought down to me at the pool, unfortunately this never happened. And finally the bed was terrible, possibly the most uncomfortable bed ever slept in. However saying all of that I can honestly say the staff are all very kind and welcoming.

Arrived late and exhausted left happy and relaxed the staff were fantastic and really looked after us. Amazing what a sauna and excellent massage can do never mind a lovely lunch

Unprofessional, no staff available, staff don't know what they are doing when asked about things.

Came for lunch, greeted by lovely staff on reception who showed us in the right direction. Had a burger and a Caesar salad, burger was amazing nice and hot. Caesar salad was great value for money and huge! Couple of bad points nothing major just noticed the toilet area of the lounge was very run down, for example mirror rusting and taps very warned down, and toilets were quite messy with rubbish bags on the floor and toilet rolls left in packaging outside the door on the floor with no cleaners in sight. Bin was over flowing and no hand sanitizer in the station provided. Overall it was great value and the secret garden was a hit with the kids and the Santa afternoon tea was spot on

Amazing staff who could not do enough to make it an fabulous day. Lovely facilities and complete relaxation

Lovely time at Afternoon Tea and Carols. Very well organised. Friendly staff.

Absolutely fabulous hotel. Attended a wedding there. Staff were fabulous and never stopped. All ran like clockwork. Special thanks to duty manager Michelle, who looked after me when I unfortunately fell ill during the day. She was wonderful and couldn't do enough to help. A wonderful place and hope to return again. Well done.

Visited here with my husband for a date day. lovely setting, friendly staff. very relaxing spa and treatment rooms. Will definitely be coming back.