Best Western Royal Clifton

Our room was very clean and bright. Front facing and spacious. we had a little lounge area with a sofa. Perfect for a quiet tea coffee area. Thank you Stawerelovekey

Lovely hotel extremely friendly and attentive staff. The room was front facing do we spent our afternoon sitting at the open windows people watching. Perfect.

Rooms could do with a bit of updating, good sized bathroom, however, room is so stuffy and only managing to be able to open the windows, about 3 inches, families with kids, I understand, bed not really comfy but hey ho.staff so helpful and friendly. Should perhaps, have a jug of fresh milk for use of tea/coffee in the breakfast area, as the milk In the urn is not good, especially with coffee. Would stay again, just off putting as no ventilation. Location fab though.

There's definitely some issues but staff were very nice and helpful. The room was clean, warm and has a nice view, we didn't eat there so i cant comment on much else. Shower didn't work very well but staff said they would look at it! It is not near done with its refurbishments and sad that the leisure facilities are still not fixed but i hope it improves next time we stay!

A very tired hotel in need of a full refurbishment. The rooms are not clean, the valance on the bed had stains all around it, the mattress is in need of renewing. The breakfast was like warm all in all not a good experience.

We understand that the hotel is undergoing some renovations but we had no heating, minimal hot water drainage in bathroom sink. Asked for additional duvet and heater neither of which were forthcoming!. Food is to be taken with a pinch of salt!

Unfortunately Google doesn't allow me to leave 0 stars, otherwise I'd be more than happy to do so. How would you like to stay in a hotel (as a family) that features windows that don't lock or close (that backs onto a road featuring very loud nightclubs)? Or be offered a room change (due to the window and a room featuring stains all over the floor), and then have an area manager refuse to move you when you return later in the day? If any of that sounds appealing to you, then you should 100% book in.

We booked with Royal Clifton for Christmas and the day before we were due to arrive (less than 24 hours before we were due to check in) they called to say the hotel was closed and that we could only stay in the Prince of Wales instead, effectively strong-arming us into staying in a disgusting decrepit hotel because there was no time to find an alternative. We were promised the same booking conditions (free hotel, dog could stay for free) but this also proved to be a lie. Horrible business with horrible conduct.

Old world elegance. Beautiful location. Friendly welcoming staff. Stunning views. Did not enjoy the fact that we had to go physically pick up our room service order ourself from the bar because they couldn't charge our room. Very odd. Interesting history. the original building was built in the late 1800s and was a hospital during both world wars.

It is said to be haunted. There is old memorabilia Scattered about. This is old world elegance do not come here if you want sleek plastic minimalistic Modern style. This is pure old elegance.

Think Death in Venice. The Royal Clifton at Southport has the faded tatty "pomp" of the mid 50s, the kind of place Philip Marlow would describe as a "seedy joint". Everything is shabby, the service is barely acceptable, there's a run-down "fin de siecle" feeling, an odour of tiredness, decay, of inertia - as if they just can't be bothered any longer but are simply going wearily through the motions.

The "Royal" part is as used with pains in the rear- you know? I ate a three course meal here last year- Christmas dinner allegedly. The main course was barely enough (I think they count the peas), the starter came mostly from a jar, the dessert tasted entirely from a packet. A pint of beer was handed to me that I couldn't see through - twice on the same day, different bars.

There were a couple of quite astonishingly discourteous bar staff who gave new meaning to the word "lippy". And any waitress calling a customer "Darlin'" should be shot along with her boss. I complained by letter to the manager several times. I was utterly ignored every time. And their bosses Best Western were even less use than a stamp instead of loo roll.

Management like that might be considered cowardly, bullying, incompetent, arrogant, as hostile as Fawlty to criticism, disrespectful, disorganised, deep-down nasty. I couldn't possibly comment. But the run-down dump that is the purlieu and the responsibility of this prime example of mismanagement certainly won't be seeing me again. I've dealt with some awful hotel managers in my time, but this one's imaginary head and antlers are now firmly above my mantelpiece with the appropriate legend - which you can supply for yourself.

You may think I'm exaggerating. So - try it for yourself. You wouldn't get me in there again alive. The Clifton gives a whole new meaning to the word "hotel", one which, for the worst of reasons, you'll never forget.