Hydro Hotel PLC

We were given a voucher for a lunch for 2 as a gift. Making our reservation was straight forward and the receptionist very accommodating. She asked for our voucher code to be put against the reservation. On arrival we were seated in the very nice conservatory. My wife is a vegetarian and we were very pleasantly surprised by the good selection of Vegan options.

After a reasonable wait our server asked us if we were ready to order, but we had not been offered a drinks order, which should be the protocol. Anyway we placed our order and in due course our starters were served and later the main courses. Then things seemed to go down hill. After our main course was cleared, we waited for at least 45 minutes for the offer of desert or coffee, but this never happened.

We therefore requested the bill and to our surprise, on it's arrival, the voucher had been ignored. This wasn't a problem when we noted it and the server said they would get it sorted. Another long wait and we were told it would be ok. So in summary, nice venue, helpful receptionist, good menu, nice food, poor service.

The best hotel I've stayed in and would definitely recommend to others. Food options are varied, well presented and delicious. We had a room with a sea view which made our stay even more special.

The service here (from main restaurant staff and cleaners) is excellent. A huge shout out to Andrea the waiter who went above and beyond to make our stay with our little dog Gizmo a 5 star experience - thank you Andrea!. The hotel is traditionally but beautifully done, the pool was clean and pleasant, the views beautiful and the location great (near beach, town and short drive from countryside).

If it wasn't for Andrea I would say that this hotel is not completely dog friendly - we weren't able to sit in the restaurants and reception recommended we eat in a local pub that doesn't accept dogs. I do think they need to provide an area in the conservatory, if not the restaurant, for dog owners - after all dog owners pay more to stay here. Andrea did his best to compensate for this though. Hats off to him!

A wonderful place with a wonderful history. It still reeks of Victorian grandeur; we even watched a game of croquet on the lawn while sipping gin and tonics. We will definitely go back.

Went here for a wedding and thought it was a super venue. Our room was great and had a sea view though others had a different opinion. Service was good. Reception staff were brilliant and super helpful.

Lovely hotel with stunning views. Just took a late lunch there People were drifting in for afternoon tea in the conservatory restaurant. Afraid to say the food was somewhat indifferent. Attentive service and a relaxing lounge area.

I have only been there once before and I wasn't very impressed, everyone else raved about it. But that was year s ago. Now love it, lovely staff, very clean place, great view. Can't wait to go again.

My family and I came to the Hydro Hotel for afternoon cream tea. Parking is available a little further on from the hotel's main entrance, with an easy route directly to the hotel. Cream tea was very good, only negative was that the table was too small for 4 people, even with a side table. Nice and relaxed feel to the hotel, didn't feel rushed, very friendly service. Complimentary tea and coffee refill was a nice touch too.

We love the ambience of the Hydro. Unfortunately we felt for the price it lacked substance in the quantity of sandwiches that were served. The scones were delicious with the clotted cream and jam. We think there was an overkill of cream cakes on the menu though. Staff were very attentive.

We booked two rooms for my mum's 60th birthday. We had a suite on the second floor with a sea view which was quite breathtaking. The room was very clean and comfortable. Our only criticism is the shower could do with more pressure! We also booked a third floor seaview room for my mum. The restaurant were extremely accommodating and put in huge effort to make things run perfectly.

They served up our supplied cake and stored it for us until the next day. Shout out to Stefan who looked after us with his team. The food was excellent; good quality, well presented and given the context of the hotel and the service provided, good value. As I said to the staff today on check out, the exceeded expectations and should be proud.

Personally for me the view topped it off it was a great stay looking over the crystal blue sea, Jonathon Owen was ever so nice he welcomed me and made me feel like family I would also say maybe have a bigger bed for people my size (I am 6'9) definitely would stay again

Really lovely traditional hotel done up to a good standard. We had a lovely Christmas lunch here, the staff were absolutely lovely, really polite, friendly and helpful. Excellent service.

Staff polite and efficient. Cakes fab. Sandwiches could have been a little more exciting. Had cucumber, cheese and pickle and turkey and cranberry. At times chatting in areas close to where the film was was distracting as only consenteener doors which were not sound proof. Would go again but consider where I sat knowing this. Perhaps they could consider not seating other customers near to wear the film is being held.

Attended a wedding here everything was perfect. The staff were most accommodating, and the food was excellent. My friends stayed there and also would recommend this hotel.

Wonderful view, pleasant staff. Vegan choices very limited And worst vegan cake I've tasted. My companion, not a Vegan had delicious food.

We were guests at a christening celebration. Wonderful venue, great buffet and fabulous staff. Most impressed we were all given little boxes to take away spare food. No waste. Excellent.

We used the Hydro for my mother's wake. Nothing was too much trouble. Afternoon tea was tasty, fulling an plentiful, even for the two vegan teas we had. We were provided with boxes to take away uneaten food Will, a nice touch. Will be returning to the Hydro for Sunday Lunch some time in the near future!

Great hotel. Meal was delicious. Staff 1st class. Entertainment and singing was fantastic. The hotels outdoor seating was luxurious and overlooks the sea. Small pool was warm and clean. Great rooms, cosy luxurious with the extras. A safe, biscuits, hot chocolate and luxurious bed.

The Hydro is a excellent Hotel. The food is brilliant and well served. Kind, friendly staff. Perfect venue for a special dinner or function. Wonderful location with excellent views out to sea. Very comfortable!

I have never been to the Hydro Hotel before and it was really lovely. I was attending a friend's baby shower with an afternoon tea. The food was really nice and our server was so attentive and friendly! There was so much food left over we were given little boxes to take it home too which was a nice touch. I will definitely visit again.